1902 Dodge Avenue

Fort Wayne, In 46805

Phone 260 - 483 -7197

Paul W. Nieto

Objective Certifications	To find an IT position in Network Support, in an organization to use and developing my abilities, in a challenging, learning environment, for the benefit of my company. Network+ - CompTIA Network+ Certification, June 11, 2004 MCP - Microsoft Certified Professional Windows 2000, June 23, 2003 A+ - CompTIA A+ Certification, June 14, 2002
Functional Summary	Rollouts, Knowledge & demonstrated ability using and installing Windows 2000 Professional, 2000 Server, NT 4.0 (Client), Windows XP Pro, Windows 3.x/95/98/Me. PC Desktop support and Network support. Introduction to Novell Netware 6, Novell Directory Services, and Linux (Red Hat 7.x, 9x). CDMA Cutovers. Understanding of Cisco routers, D-Link routers, and network subnets. Introduction to SQL, Access, and HTML. Ability to follow detailed procedures for installation, configuration, and troubleshooting according to company policies. Setting appointments and followup. Retail customer service, inbound telemarketing, computer and maintenance agreement sales experience. light office equipment sales and, phone service sales experience.
Education	2002 - 2004 ITT Technical Institute Fort Wayne, IN Associate of Applied Science Degree in Computer Network Systems Honors List Student - 3.91/4.00 Grade average. Graduate December 2004 1978 - 1980 Indiana University Fort Wayne, IN Associate of Applied Science Degree in Dental Laboratory Technology School of Dental Auxiliaries
Employment	10/17/2005 - Present Getronics Fort Wayne, IN Network Technician - Agent equipment rollout for State Farm insurance agents (Contract #2, Aero8): Installation and Deployment of Cisco 2811 Routers and Cisco Catalyst 3560 Series PoE-24 switches Installation of HP 7410 Printer, scanner, fax machine combo units. Shipping of retired inventory, confirmation of appointment scheduling prior to installs. PC Technician - Agent equipment rollout for State Farm insurance agents (Contract #1, Aero 6): Installation and network connectivity for PCs, laptops, and HP 2430 network printers and HP 7430 all in one printer, fax, and scanner devices. Replacement of defective parts. Troubleshooting, shipped retired inventory, confirmation of appointment scheduling prior to installs. 5/16/2005 – 8/19/2005 Affiliated Computer Systems Fort Wayne, IN PC Technician Temporary Rapid Installation and Deployment Contract for City of Fort Wayne & Allen County. Imaged, installed, and configured new Windows XP PCs on Novell and Windows networks PC Troubleshooting & repair, software & network printer installations. Ran trouble tickets to cover for Affiliated Computer Systems employee summer vacations 1996 – 12/2004 Mid-West Dental Lab Fort Wayne, IN Crown & Bridge Technician Fabricated gold dental restorations and porcelain substructures for dentists in the NE Indiana area.